This section contains answers to common questions that faculty/staff may have regarding a variety of technology services.

FAQ – Faculty

Frequently Asked Questions

SELF-SERVICE

HOW CAN I RETRIEVE MY SELF-SERVICE USER ID?

From the Self-Service page, click Self-Service on Forgot your user name.  You will be directed to fill in your name and email address.

WHAT IS MY INITIAL SELF-SERVICE PASSWORD?

The initial default password is your birthday in a MMDDYY format.  You will be required to change it during your initial login.

HOW CAN I RETRIEVE MY SELF-SERVICE PASSWORD?

From the Self-Service page, click Self-Service Forgot your password.  You will be directed to fill in your user name and email address.

NETWORK/ACTIVE DIRECTORY LOGIN

1.  What does the Network/Active Directory Login access?

A.  The Network/Active Directory Login ID provides access to campus computers, E-Mail, GCNet (Employees Only), GC wireless network and Helpdesk.

2.  What is my Network/Active Directory Login User Name?

A.  Your Network/Active Directory Login User Name is the same as your Self-service User Name.

3.  How do I obtain my Network/Active Directory Login Password?

A.  Your Network/Active Directory password will be sent to your supervisor once set-up is complete.

PRINT MANAGEMENT

1.  What is Print Management?

A.  Print Management is a service instituted by Gaston College to significantly lower the cost and environmental impact of printing in computer labs and the libraries.

2.  How do I obtain my username and password for printing?

A.  Your supervisor must complete a Print / Copier Access Form.

3.  What is the cost for printing?

A.  Black and White copies cost $.10 per copy and Color copies cost $.35 per copy.

4.  How am I charged?

A.  Each month departmental deans receive a report for their departments and an invoice sent to Accounts Payable.

5.  Who should I talk to regarding issues/concerns with printing?

A.  Any questions concerning charges, technical and non-technical matters, contact the Technology Services Office by phone at (704)-922-6420 or in person in the Comer Engineering Technology Building, room 11.

6.  How do I print to any Toshiba copier?

A.  Print to the Toshiba Follow me Printing on GCPRINTSRV.

Print Friendly, PDF & Email