Complaint Resolution Processes

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Academic Process

Students enrolled in online/distance courses at Gaston College who have a complaint about grades or online procedures, should follow the College’s Student Complaint Procedure (Appendix H). The Student Grievance Form must be completed by the student.  Please contact the Associate Vice President of Student Affairs and Enrollment Management:

Dr. Audrey Sherrill, 201 Highway 321 South, Dallas, N.C 28034
Office telephone number: (704) 922-2383
Email address:

Students should follow the process outlined in the Student Grievance Policy found in the Student Handbook.

If a complaint cannot be resolved through the institution’s complaint process, students may file a complaint with The University of North Carolina System Office.  Please review the NC Post-Secondary Education Student Complaint Policy (PDF), print and complete the Student Complaint Form and submit the complaint to:

The University of North Carolina System Office
c/o Student Complaints
910 Raleigh Road
Chapel Hill, NC 27515-2688
(919) 962-4550

If an issue cannot be resolved internally, the student may file a complaint with his/her state.

In compliance with the new regulations, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student’s state.  While Gaston College strives to provide the highest quality education opportunities available, conflicts may arise. It is our aim to resolve any grievances, complaints, and concerns in an expeditious, fair, and amicable manner.  if an issue cannot be solved by Gaston College’s internal processes, you may choose to file a complaint with your state of residence. The Student Grievance Contact Information For Individual States provides phone numbers, emails and/or links to state education agencies.  

SACSCOC Complaint Procedures

Gaston College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees. 

SACSCOC Complaint Procedures are available for review by all Gaston College students. Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500. Website: 

SARA-NC Complaint Procedures

Students may also file a complaint through the State Authorization Reciprocity Agreement – North Carolina (SARA-NC).  

C/O SARA North Carolina Director
P.O. Box 14103
Research Triangle Park, NC 27709
Telephone: 855.727.2162/Email:

SARA North Carolina is a program of the North Carolina State Education Assistance Authority (NCSEAA).  The State Authorization Reciprocity Agreement (SARA) is an agreement among member U.S. states, districts, and territories that establishes comparable national standards for interstate offering of post-secondary distance education courses and programs. The primary objectives of SARA are to make it easier for institutions in North Carolina to provide online and distance education options to students in other states and to provide basic protections for those students. The SARA-NC Complaint Process and SARA-NC Complaint Form can be used to provide basic protections for online and distance education.