Complaint Resolution Processes

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Complaint Resolution 

Gaston College Process

Gaston College could notify students residing in some particular states that they are not eligible to register for online education courses with us.

Students enrolled in online/distance courses at Gaston College who have a complaint about grades or online procedures, should follow the College’s Student Complaint Procedure (Appendix H).

NC Community College System (NCCCS) and NC Post-Secondary Education Complaint Processes

Gaston College is a member of the North Carolina Community College System (NCCCS). The NCCCS Complaint Policy is available for all students to review but students are advised to begin the process at the institutional level. 

If a complaint cannot be resolved through the institution’s complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints unit.  Please review the NC Post-Secondary Education Student Complaint Policy (PDF), print and complete the NC Post-Secondary Ed Complaint Form and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688

Website: North Carolina Post-Secondary Education Complaints

Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) Accreditation and Student Complaint Process

If for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with the accrediting agency. Gaston College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Gaston College.

Note: The Commission on Colleges should be contacted only on matters related to the accreditation status of Gaston College and not for general college information.

SACSCOC Complaint Procedures are available for review by all Gaston College students. 

SARA-NC Complaint Process

Students may also file a complaint through SARA NC. The SARA-NC Complaint Process and SARA-NC Complaint Form can be used to provide basic protections for online and distance education students. 

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709

Website: Sara-North Carolina

Complaint Resolution Contacts by State

The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies.