Customer Service (4 hours on Wed., 08/24/16, from 1:00pm – 5:00pm at the Kimbrell Campus) Did you know that a domino effect exists between internal customer satisfaction and external customer satisfaction? In order to produce loyal, repeat, content external customers (those who buy our products and services), it is important to build good relationships with internal customers (our co-workers and employees). This process is similar to a chain, where each link contributes to the overall strength of the chain. If a link in the chain is broken, the entire chain is broken. The same is true of an organization. If a weak link exists, the whole structure is weakened.
In this course, participants will break down the components of customer service, by studying the who, when, where, and how of customer service. They will also learn to apply customer service techniques to telephone, technology, and social media interactions. In addition, participants will acquire skills relevant to managing objections, negotiating, closing the deal, and handling difficult situations.
Upon completion of this course, participants should have the knowledge and skills to demonstrate a noticeable improvement in their ability to produce satisfied customers – both internal and external.