This section contains answers to common questions that students may have regarding the variety of technology services offered.

FAQ – Student

WEBADVISOR

1.  How can I retrieve my WebAdvisor User ID?

A.  From the WebAdvisor Main Menu, click on What is my User ID?.  You will be directed to the What’s my User ID? screen.  In order to retrieve your User ID, you must fill in your last name and one of the two additional identifying numbers (i.e. your SSN or College ID).

2. What is my Initial WebAdvisor Password?

A. The initial default password is your birthday in a MMDDYY format.  You will be required to change it during your initial login.

3.  How can I retrieve my WebAdvisor Password?

A.   From the WebAdvisor Main Menu  click on “What is my Password?”  You will be directed to the What’s my password screen.  Select one of the options provided and follow the instructions.

STUDENT ID NUMBER

1.   Where can I find my Student ID number?

A.   Log into WebAdvisor, click the Student icon, select “My Profile” under Academic Profile, and your 7 digit Student ID# will be located under Personal Information.

STUDENT  EMAIL

1.  Where do I access my student email account?

A.  You can sign into your student e-mail at www.outlook.com/mymail.gaston.edu.

2.  What is my student email address?

A.  The format for your student email is WebAdvisorID@mymail.gaston.edu.

3.  What username and password do I use to access my student email for the first time?

A.  Your username is your complete student email address and the default password is capital GC# and your 7 digit Gaston College ID number. (ex. GC#0123456)

NETWORK LOGIN

1.  What does the Network Login access?

A.  The Network Login ID provides access to campus computers, print management, the GC wireless network and Blackboard.

2.  What is my Network Login User Name

A.  Your Network Login User Name is the same as your WebAdvisor User Name.

3.  What is my Network Login Password

A.  Your initial default password is capital GC# and your 7 digit Gaston College ID number. (ex. GC#0123456).

PRINT MANAGEMENT

1.  What is Print Management

A.  Print Management is a service instituted by Gaston College to significantly lower the cost and environmental impact of printing.  Students are credit $10.00 per semester.  Remaining credited balances do not roll over to the following semester.  Any credits directly purchased by the student will roll to the following semester but will not be refunded.

2.  What is my username and password for printing?

A.  Your Network login credentials; the same username and password used to access a lab computer.

3.  What is the cost for printing?

A.
Black and White

Single sided – $0.10/per page
Duplex – $0.15/per sheet
Color

Single sided – $0.25/per page
Duplex – $0.38/per sheet

4.  How do I put money on my account to print?

A.  Students may add funds to their account via PayPal (using the print management window in the top right corner of the college computer screen) or at coin-op stations that are available in each of the libraries on the Dallas, Kimbrell and Lincoln campuses.

5.  Who should I talk to regarding issues/concerns with printing?

A.  Any questions concerning payments, credits, technical and non-technical matters, contact the Technology Services Office by phone at (704)-922-6420 or in person in the Comer Engineering Technology Building (CET), room 11.
For more detailed information review the GC Print Management FAQ and/or the Student Printing Procedures.

6.  How Do I Print From A Wireless Device?

A.  Use your web browser to upload and print a document to one of the supported campus printers.
For more detailed information review Printing From A Wireless Device.

PASSWORD MANAGEMENT (GCPASS)

1.   What Is Password Management?

A.  Password Management gives you the capability of changing/resetting your password for email, lab login, printing, Wi-Fi and Blackboard.

2.  How Do I Access The Password Management System?

A.  You may access the Password Management system at gcpass.gaston.edu.

3.  What username and password do I use to access the Password Management System for the first time?

A.  Your username is your WebAdvisor User Name and the default password is capital GC# and your 7 digit Gaston College ID number. (ex. GC#0123456)

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