Technical Support

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Blackboard Support

Blackboard Help Desk – Online Learning Support Center

This is the Support Center for the North Carolina Community College System for Blackboard.  This site is designed to provide a variety of support channels; all of which are available 24 hours per day.

Telephone: 866-829-9690


 

Publisher Support

MyMathLab

Help Desk: Live Chat
Telephone: 800-677-6337


SAM

Help Desk: Live Chat
Email: tech.support@course.com
Telephone: 1-800-354-9706, choose options 5, then 3


SNAP

Help Desk: Live Chat
Email: help@emcp.com
Telephone: 1-800-328-1452 (press 2) for Technical Support

Gaston College Support

Tech Support

For assistance with non Blackboard technical support (ie: WebAdvisor, Gaston College email, network access and/or student logins).

Telephone: 704-922-6420; CET 11


 

Online Learning Contacts

The Faculty Resource Center for Online Learning is located in CET 154.

Beverly MurphyeLearning Technology Specialist
Telephone: 704-922-2307; CET 154B

Kim GelsingerDirector of Distance Education
Telephone: 704-922-6515; CET 154C

Karen DuncanInstructional Technology Specialist
Telephone: 704-922-6555; CET 154A