30th Annual Learning Resources Association Conference
Sharing for Success
Dennis A. Wicker Conference Center
Sanford, NC

8:00 A.M.	Registration - Continental Breakfast
9:00 A.M. - 9:50: A.M.	NC Collaborative Virtual Reference Project Behind the scenes information from those working with the Virtual Reference Project. Leaders: Jeanne Crisp, Chief Library Development Section, State Library Phil Blank, Coordinator of NCKnows, State Library Moderator: Janice Pope, Reference and Instructional Service Librarian, Central Carolina Community College Panel Members: Jennifer Arnold and Margery Orell, Central Piedmont Community College Esther Ogirri, Wake Technical Community College Janice Pope and Linda Stone, Central Carolina Community College Suvanida Duangudom
10:00 A.M. - 10:30 A.M.	Break Vendor Area
10:30 A.M. - 11:20 A.M.	NC ECHO & Community College Archives This program will consist of a panel of archivists and members of NC ECHO which will discuss the function of archives, the goals and objectives of NC ECHO, and what community colleges can do to take advantage of NC ECHO. Peggy Schaeffer NC ECHO Project Manager Gena Moore Archivist; North Campus Librarian Central Piedmont Community College Dr. Fay Byrd Director Learning Resources Wilkes Community College Penny Sermons LRC Director Beaufort County Community College Using Graphics to Enhance Web Page Navigation This session is designed for those who want to create different navigational links in their Web pages other than plain hypertext links. A basic knowledge of graphics development and html code will be necessary. Calvin Craig Information Access Librarian Gaston College Internet Based Resources for Distance Education The session will include examples of internet-based resources which can be used by all attendees. The presentation will include examples of a community college Distance Education Center web site, an internet tutorial, and a Blackboard tutorial developed by faculty/staff at Gaston College. Each attendee will be given a personal copy of the Blackboard tutorial and the Internet tutorial. Kim Gelsinger Director of Distance Education Gaston College
11:30 A.M.	Box Lunch - District Meetings
12:10 P.M. - 1:00 P.M.	SIRSI Users Groups
1:10 P.M. - 2:00 P.M.	NCLPA Support Staff Voice in the Library Conversation The program will provide information about what role NCLP organization plays, how to become involved in furthering the role of library paraprofessionals, and discuss important issues that currently affect them. Please join us in this opportunity for library employees from academic libraries to share and learn together in this common forum. Annis Barbee North Carolina State University President NCLPA Disaster Planning for the library Robert James Director of Public Service Medical Center Library Duke University Electronic Reserves The program will provide an introduction to planning and managing electronic reserves services. The program will cover identifying goals and objectives in implementing an electronic reserves service, choosing a system to provide the service (off-the-shelf vs. homegrown vs. courseware such as Blackboard), determining the level of service your library can provide given available staffing resources, developing policies for faculty and users, establishing workflow for staff, and confronting copyright concerns. Participants should have a basic understanding of basic reserve services in their libraries. Leah McGinnis Head, R. B. House Undergraduate Library University of North Carolina at Chapel Hill
2:10 P.M. - 3:00 P.M.	SAC's Update Mike Pittman Director of Special Projects North Carolina Community College System Diverse Languages of Personality Types Valuing diversity and inclusion goes beyond an understanding of cultural and socioeconomic differences. Learn to value diversity in communication styles. This interactive workshop offers communication strategies that will enrich your understanding of how individuals input, process, and express information uniquely. Eileen Allen Individualized Learning Center Wake Technical Community College Sharon McMillian Individualized Learning Center Wake Technical Community College Searching OCLC Effectively A brief overview of points to consider and strategies to use when searching OCLC's WorldCat for cataloging purposes. Roxanne Davenport Director of Library Services Pitt Community College
3:00 P.M.	Break Vendor area
3:45 P.M. - 5:00 P.M.	CCC Library Administrators
6:00 P.M.	Reception Sponsored by Sirsi
7:00 P.M.	Banquet
8:00 P.M.	Speaker Doug Marlette

8:00 A.M.	Registration - Continental Breakfast
9:00 A.M.	US Patriot Act and its Implication for Libraries Peggy Hoon Scholarly Communication Librarian North Carolina State University
10:00 A.M.	Break Vendor Area
10:30 A.M. - 11:20 A.M.	The True Story: Learning more about our Profession Pat Sexton Wake Technical Community College Ellen Dickey Central Carolina Community College Converting 2 x 2 Slides to Digital Images This session will include a demonstration of digitizing 2 x 2 35mm slides and negatives (both B/W and color). Emphasis will be on the simplicity of digitizing and color correction of archived slides. Dick Cole Audio Visual Specialist Gaston College Internet Based Resources for Distance Education The session will include examples of internet-based resources which can be used by all attendees. The presentation will include examples of a community college Distance Education Center web site, an internet tutorial, and a Blackboard tutorial developed by faculty/staff at Gaston College. Each attendee will be given a personal copy of the Blackboard tutorial and the Internet tutorial. Kim Gelsinger Director of Distance Education Gaston College Implementing and Adapting UNC's Online Library Instruction Tutorial Three years ago UNC-Chapel Hill created an online bibliographic instruction tutorial for their freshman english clases and have implemented it with a high level of success. CPCC Library, due to an increasing number of students in the distance education program, limited professional staff, and commitment to standardizing instruction among its six campuses, is adapting UNC's tutorial to suit the community college library and will launch it in Fall 2004. Lisa Norberg from UNC will present how and why they created the tutorial and its level of success. Erin Payton and Jonathan Carter will discuss the process of how they modified it to use in a community college library, the issues and complications of adapting the tutorial, and how they plan to market and launch it to faculty and students for Fall 2004. Lisa Norberg UNC Chapel Hill Erin Payton West Campus Librarian Central Piedmont Community College Jonathan Carter Library Specialist Central Piedmont Community College
11:30 A.M. - 1:00 P.M.	Box Lunch Awards Business Session
1:00 P.M. - 1:50 P.M.	ACRL LibQual Only the end user can enhance service quality because only the user knows if the service meets his or her needs. LibQUAL measures the users perceptions of service quality with a rigorously tested web-based survey. The survey results can be used to improve services, argue for additional funding, and compare service quality with peer institutions. This program will help community college librarians understand the principles upon which LibQUAL is based, explore the type of data provided by the survey, and make a decision on whether or not LibQUAL would be useful to their organization. David Goble Associate Dean for Library Services Central Piedmont Community College Erin Payton West Campus Librarian Central Piedmont Community College Searching OCLC Effectively A brief overview of points to consider and strategies to use when searching OCLC's WorldCat for cataloging purposes. Roxanne Davenport Director of Library Services Pitt Community College NC Health Info and Medline Plus: Health Information for North Carolina The session will focus on two valuable online health information resources for North Carolinians. NC Health Info is an Internet project that allows people to search for Web sites of local health services in North Carolina and links to health information from the National Library of Medicine's (NLM) MedlinePlus Web site. The session will also cover how the two projects were merged to create a seamless interface for users. Christie Silbajoris NC Health Project Director Health Sciences Library UNC Chapel Hill Becky Hebert Specific Populations Outreach Director National Network of Libraries of Medicine Southeast/Atlantic Region
2:00 P.M.	Break Vendor area
2:30 P.M. - 3:20 P.M.	Using Graphics to Enhance Web Page Navigation This session is designed for those who want to create different navigational links in their Web pages other than plain hypertext links. A basic knowledge of graphics development and html code will be necessary. Calvin Craig Information Access Librarian Gaston College Customer Interface in YOUR Place This is a discussion of retail customer service attributes that apply to a library environment and how these attributes can be utilized to the benefit of an organization looking for ideas on how to improve it's relationship with it's customers. Mike Crumpton Director of Library Services Wake Technical Community College Forward This to Everyone You Know! Recognizing Email Hoaxes This session will show how some information sent by email is false and misleading, but still believed. Because this information often becomes part of popular culture and accepted as truth, it is important to evaluate the information we receive in emails no matter who sends them. This is an extension of evaluating websites. Gena Moore Archivist; North Campus Librarian Central Piedmont Community College Jonathan Carter Library Specialist Central Piedmont Community College